We value your feedback and suggestions. Your sharing helps us to continuously improve the quality of service rendered to our clients and the community.
If we have done something well, do let us know. Click here to share with us your positive experiences and we will pass your compliments on to the relevant staff.
Suggestions and Complaints
We do our best to resolve complaints as quickly and fairly as possible. We are also open to suggestions on how we can improve our services. Your feedback can be related to a range of issues, including:
- Programme Fee, Service delivery
- Unprofessional conduct, or abuse by staff
- AWWA facilities
- Misuse of AWWA properties, assets or resources.
We encourage you to put your suggestion or complaint in writing, and include details as follows:
- Your name
- Contact details
- Nature of complaint
Click here and share as much information as you can to help us do a proper investigation.
How we investigate your complaint
We have an internal complaint management process. This process has been established so that your complaint is dealt with fairly. Upon receipt of your complaint, we will make every effort to resolve your complaint as soon as possible. Depending on the nature of the issue, this may take up to 5 to 7 working days.
Protecting your privacy
All personal information that we collect to manage your feedback and suggestions will be handled in accordance with AWWA’s Personal Data Protection Policy.